Hi Prof. Cattaneo; your videos on ITIL v3 were very helpful for me to pass the exam. Just wanted to thank you. Also, would like to know if there is a similar thing available for intermediate exams (especially Service Ops and Service Transition)
I'm not a Prof. just a simple mentor :-) doing his own multimedia stuff. Profs have an academic background - I'm an industry guy ;-)I'm about to release some video-interviews that relate to the ITIL intermediate exams.